Get Gephardt: Woman refunded for prepaid massages after husband dies – KSL.com
Estimated study time: 2-3 minutes
WEST HAVEN, Weber County — A West Haven man paid for dozens of therapeutic massages however died earlier than he ever acquired An alternative To make the most of them. When his widow Might not get a refund from the therapeutic massage agency, she decided it was time to Get Gephardt.
Before he handed amethod, Jenny Ince said she and her husband liked getting therapeutic massages collectively. Tons so, that they signed up for month-to-month cures from Massage Envy.
After years of canceled aplevelments As a Outcome of of COVID-19 and completely different issues, the couple had racked up pretty A pair of credit for therapeutic massages.
“I reached out to them To Search out out what my decisions have been,” Ince said.
The selection she said she acquired: Twenty Might be transferred to their daughter and Massage Envy will refund her The completely different 19.
“That is Utterly the most that They might refund me again And that i am like, I am nice with that,” Ince said.
The drawback is, Massage Envy was not making good on That current, Based mostly on Ince. Company reps stored passing her round and Did not return her calls.
Make no mistake, she was due a refund. Truly, Based mostly on the contract her husband signed 15 years in the past, they owed her An complete refund for all unused providers.
“Everytime You’ve pay as you go In your membership providers,” Ince study from the contract, “you or your property Shall be refunded the portion of your membership dues That are all allocable to providers You Have not acquired.”
“I simply Sort of really feel like They’re simply going To maintain pushing it beneath the mat till I am going amethod,” she said. After months of delays and unreturned calls, she Chosen An alternate selection.
“And I assumed, ‘Oh! I am going to Get Gephardt,'” she said.
KSL-Tv Set to work and reached out to Massage Envy’s communications group to ask What’s holding up the refund and why the Ince household was not entitled to a full refund.
What was their reply? Crickets. KSL-Tv heard nothing. However it seems somebody acquired the message.
Decrease than Every week after KSL-Tv reached out, Ince said Massage Envy despatched her $2,012 — a full refund for all her late husband’s therapeutic massages.
Tip of the cap to her for hanging onto The distinctive contract from method again As quickly as they signed it in 2007.
Had this gone to courtroom, that paperwork had every thing she ought to have needed To level out a decide that Massage Envy owed her a refund contractually.
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Matt Gephardt
Matt Gephardt has labored in television information for Greater than 20 years, and as a reporter since 2010. He is now a shopper investigative reporter for KSL Tv. Yow will uncover Matt on Twitter at @KSLmatt or e-mail him at [email protected]